Contact Us
Got a question about one of our reviews, spotted something out of date, or want to suggest a casino not on Gamstop we haven't covered yet? This page explains how to reach the Casinos Not On Gamstop team and what we can actually help with.
What we can help with
Casinos Not On Gamstop is an independent research and comparison site covering casinos not on Gamstop, betting sites not on Gamstop, and the offers, payment methods and games available on these platforms. We're not a casino ourselves, so we can't process deposits, resolve withdrawal disputes or manage your player account. What we can do is:
- Answer questions about how we rate and rank the operators featured on this site
- Look into corrections if a bonus, licence detail or fact on a review page has changed
- Point you toward the right page if you're trying to compare specific sites, such as our Non Gamstop Casinos UK 2026 guide
- Take feedback on the site itself, including suggestions for casinos we haven't reviewed
- Signpost support resources if you're concerned about your own or someone else's gambling
Issues we can't resolve directly
Because we don't operate any of the casinos listed on this site, account-specific problems need to go through the operator itself. This includes:
- Deposit or withdrawal delays on a specific casino account
- Verification (KYC) document requests from an operator
- Bonus terms disputes tied to your individual account
- Password resets, account closures or login issues
Each casino we feature has its own customer support channel, usually live chat or email, listed on their site — that's the fastest route for anything account-specific.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, which can save you a wait for a reply:
- Curious how a Welcome Offer actually works, including wagering and time limits? Our reviews break the material conditions down alongside each headline figure.
- Wondering how licensing and player protections differ from UKGC-regulated sites? We cover this in our main comparison guide.
- Worried about your gambling habits, whether you're on Gamstop or not? Our Responsible Gambling page lists support options and self-exclusion routes beyond Gamstop.
- Want to understand our editorial approach and who's behind the ratings? Read more on our About Us page.
How we handle commercial relationships
Casinos Not On Gamstop earns commission from some of the casinos listed on this site when readers sign up through our links. This doesn't affect how we rate or rank anything — Betmica sits top of our list on editorial merit, not because it pays more than Zombillion or Rivo. If you're contacting us about a paid placement, sponsorship enquiry or partnership, please make that clear in your message so it reaches the right person.
What to include in your message
To help us give you a useful answer rather than a generic one, try to include:
- The page or casino name your question relates to, if applicable
- Whether you're asking about our content or an issue with an operator's service
- Any specific detail, offer or date you think needs checking
We review every message that comes in, though as an independent site we can't guarantee a response time. Questions about factual errors or outdated bonus terms tend to get prioritised, since keeping the site accurate is the whole point of it.
A note on responsible gambling
If you've self-excluded through Gamstop and are reconsidering that decision, it's worth reading our Responsible Gambling page first. It covers support services and the practicalities of self-exclusion outside the Gamstop scheme, so you can make that call with the full picture. All gambling on this site's featured casinos is for players aged 18 and over.